Privacy Policy

Last updated July 27, 2025

PearlClean W.L.L. ("we", "us", "our") is committed to protecting the privacy of users of our online platform and services (the "service"). This Privacy Policy explains how we collect, use, disclose, and protect personal data and how you can exercise your rights. Our contact details are: PearlClean W.L.L., Building 14, Al Corniche Street, Suite 4A, Al Dafna, Doha, Doha Municipality, 21415, Qatar; email: info@oreder.cfd.

1. Information We Collect

We collect information that you provide directly and information collected automatically when you use the service.

• Account and contact information: name, email address, phone number, postal address when you create an account, request services, or contact us.
• Transactional data: records of services requested, invoices, payment confirmations and related communications.
• Usage and device data: information about how you use the service, device and connection information, log files, IP address, browser type, and pages viewed.
• Communications: messages you send to us, including support requests and other correspondence.
• Cookies and tracking: data collected through cookies and similar technologies (see Cookies section below).

2. How We Use Your Information

We use personal data for the following purposes:

• To provide, operate, and maintain our service.
• To process and fulfill orders, billing, and payments.
• To respond to inquiries, provide customer support, and communicate updates.
• To improve, personalize, and develop features and functionality.
• To detect, prevent, and address technical issues, fraud, or abuses of the service.
• To comply with legal obligations and protect our rights and property.

3. Legal Bases for Processing (where applicable)

Where required by applicable law (including the GDPR for individuals in the European Economic Area), we rely on one or more of the following legal bases to process personal data: performance of a contract, your consent, compliance with legal obligations, legitimate interests (such as improving and securing our service), or other lawful bases as applicable.

4. Cookies and Similar Technologies

We and our partners use cookies, web beacons, and similar technologies to collect usage information, remember preferences, and support functionality. Cookies may be essential (required for core functionality), performance-related (to analyze and improve the service), or functional (to remember preferences).

You can manage or disable cookies through your browser settings, but some features of the service may not function correctly if cookies are disabled.

5. Third-Party Services and Sharing

We may share personal data with service providers and partners who perform services on our behalf (for example, payment processors, analytics providers, hosting providers, and communication tools). These third parties are authorized to use personal data only as necessary to provide services to us and are contractually bound to protect personal data.

We may also disclose personal data when required by law, to protect our rights, or to respond to lawful requests by public authorities.

6. International Transfers

Personal data may be transferred to and processed in countries other than your country of residence. When we transfer data internationally, we take steps to ensure appropriate safeguards are in place to protect personal data in accordance with applicable law, such as contractual commitments, where required.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of information and the purposes for processing.

8. Your Rights

Subject to applicable law, you may have the right to:

• Access and receive a copy of personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion or restriction of processing of your data.
• Object to processing based on legitimate interests or direct marketing.
• Withdraw consent where processing is based on consent.
• Request data portability to transfer data to another controller where technically feasible.

To exercise these rights, contact us at info@oreder.cfd. We may need to verify your identity before responding to requests. If you are located in a jurisdiction with a supervisory authority, you may also have the right to lodge a complaint with that authority.

9. Security

We implement administrative, technical, and physical measures designed to protect personal data against unauthorized access, loss, misuse, or disclosure. While we strive to use commercially reasonable measures to protect your information, no security measure is perfect and we cannot guarantee absolute security.

10. Children

Our service is not directed to children under the age of 16. We do not knowingly collect personal data from children under the applicable minimum age. If you believe we have collected information from a child in violation of applicable law, please contact us at info@oreder.cfd.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice via the service or by other means and update the "Last updated" date above. Continued use of the service after changes indicates acceptance of the updated policy.

12. Contact Us

If you have questions or requests regarding this Privacy Policy or our privacy practices, contact: